Every Cecilia Wong Holistic Skin Care product is backed by a 100% satisfaction guarantee. We stand behind our products and have thousands of happy fans. If you should need to return a product purchased through Cecilia Wong Skincare online, please follow the steps below.
- All domestic retail orders are processed and shipped within 3 business days. If you need a rush order, please call 917-596-5206.
- Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Orders placed on Friday after 12 pm EST, Saturday and Sunday will be processed the following Monday. Shipping rates vary.
- We now ship to Canada and Hong Kong. For other International orders, please call 917-596-5206. Have all your information and credit card info ready. Our operating hours are Monday-Friday 9AM-6PM Eastern time
- We cannot deliver shipments to P.O. Boxes.
RETURNS AND EXCHANGES
- If you wish to return an item, please email us at [email protected] withing 14 days of receipt of your purchase.
- We accept returns on unopened items in their original condition and open items that have less than 25% of product used. We cannot accept returned items if more than 25% of the product has been used.
- Returned items can only be accepted within 14 days of the original shipment date and we will exchange or refund you. We cannot accept any product after that period.
- Please enclose a copy of your order or the order number along with the reason for the return. Shipping charges for the returned product(s) are the responsibility of the customer.
- Shipping charges associated with the original order are not refunded in the case of a return.
- We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery.
- Your return will be processed promptly upon its arrival
- The amount of refund will minus shipping fees and any credit card fees incurred with the original purchase.
- Cecilia Wong Skincare online currently accepts the following: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL
- Cecilia Wong Skincare is required by law to collect sales tax.